Staying put.

In the words of the Prophet, “It is finished.”

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In the words of the Prophet, “It is finished.”

Everything they've done since August has led up to this.
Everything they’ve done since August has led up to this.

(PLEASE NOTE: I’m using the picture to make my point, not for any religious purposes.)

After giving this some thought recently, and after reviewing the requirements for a work visa application, I’ve decided to stop looking for employment opportunities in the United Kingdom.

The visa application website requires potential applicants to qualify for a certain amount of points before moving forward. I hadn’t looked at it since 2010, so I didn’t remember what the requirements were. I took the preliminary test to see if I could go ahead with the application, and I met each requirement… except the sponsorship part. Therefore, I couldn’t go ahead with the application.

I don’t think it’s too difficult to get sponsorship in my profession from employers over there. What is difficult, however, is finding a reputable recruiter/recruiting agency to find a decent employer willing to offer sponsorship. Unfortunately, my experiences over the past few months led me to believe that most recruiters/recruiting agencies over there are shady. They’ve shat on me from the start, making shoddy promises and displaying a major lack of professionalism. Here are 2 examples of their “professionalism”:

Hi (Spinster),

I am looking to see if i can find a worksponser for you in London, will keep you posted ASAP

Regards

Recruiter Name

(P.S. I copied/pasted the e-mail exactly how the recruiter sent it to me.)

(P.P.S. The e-mail subject was “.” Yes… a period – that thing with which we end sentences.

)

Another one never spelled my government name correctly and used smiley faces in e-mail correspondence. (And no, it wasn’t a woman.)

I got so fed up with recruiting agencies over there, I decided to change the settings on 1 employment website such that recruiters can no longer contact me. I also changed the settings on another employment website such that neither my former employer nor another shady employer – which flaked out on me 3 times – can ever contact me again. If I work over there again, it’ll be on my terms and to hell with recruiters/recruiting agencies overall.

I’m also still experiencing the negative effects of what the former employer did to me. Now don’t get me wrong… overall, my time living in the United Kingdom was alright, but the last few months of my time there – along with my current challenges – left a really bad taste in my mouth. I try not to let those months color my whole view of the country, but I admit that it’s very difficult.

Will I live/work there – or any other country outside of the United States – ever again? I don’t know. After this experience, I don’t think I want to expatriate again. (I’ll always love travelling, though – that’ll never change.) But I’m not 100% certain about this, so who knows what the future holds. I’ve applied & looked for jobs all over so I’ll go wherever the money is. And if that means leaving the country again to get back on my feet, then so be it… even if – since I know that expatriation isn’t all cupcakes & roses – I go kicking & screaming for 1-3 years. However, I’d prefer getting my life back on track here, not in another country.

When I returned to the States, the ticket was round-trip because it was cheaper than a one-way ticket, and I scheduled to return sometime in Spring 2014. I plan on changing the ticket date to later this year. (Hopefully my life will be drastically different by then.) If I still feel a certain way about the country (and it is possible that I may feel the same way in the future), I’ll cancel the ticket altogether. But I think it’d be good to see a few of my old colleagues and a couple of friends, so I’ll likely just change the date instead of cancelling altogether.

There’s a lot more, but I’m going to end here. I don’t want to pass on my doom & gloom to anyone reading this, and many things are better left unsaid (until later?). It ain’t over until the fat lady sings. I’m fat, but I’m not singing… yet.

(WARNING: the following song has curses and derogatory words)

I will not lose…

Related posts:
Home (bitter)sweet home.
https://spinsterscompass.wordpress.com/2013/10/27/home-bittersweet-home/

Hard knock life. https://spinsterscompass.wordpress.com/2013/11/06/hard-knock-life/

This sounds familiar. https://spinsterscompass.wordpress.com/2013/11/14/this-sounds-familiar/

Reset my life. https://spinsterscompass.wordpress.com/2013/11/21/reset-my-life/

Jobseeker(s). https://spinsterscompass.wordpress.com/2013/12/04/jobseekers/

Some things change… https://spinsterscompass.wordpress.com/2013/12/19/some-things-change/

Limbo. https://spinsterscompass.wordpress.com/2014/01/20/limbo/

Weekly Photo Challenge: Color.

(For more about how the Weekly Photo Challenge started, take a look at this link. For more about this week’s Weekly Photo Challenge, click here.)

04.10.2013 – Like me, he must’ve had a long day at work.  The work uniform signifies that he works in either construction, public transport, or engineering works.

Image

Customer service.

One of the best inventions known to man is online grocery shopping. As someone who has a hectic job, no car (yet) or energy sometimes, this is a (lazy/tired/exhausted/working) woman’s dream come true. So once I got settled into my own flat, I took full advantage. I pick up items from the big-box versions of (online & non-online) stores when basic items run out or I need something quick, but most is online.

Most people in the United Kingdom get paid only once per month, so we’re careful with grocery shopping. While I don’t have a family to feed, I make sure that I have enough cash to buy food along with paying annoying bills. So I was quite annoyed a few months ago when I missed my grocery delivery from a certain store because of its terrible customer service.

I’d just been paid and, as usual, placed my grocery order. I thought that everything was fine until I received a text message from the grocery store (something to the effect of)

Please contact customer service as soon as possible at (phone number), otherwise today’s order is canceled.

Again, I don’t have a family to feed, but I have to eat just like everyone else. So even though I was on public transportation and hate talking on the phone in public, food is important so I called back. The customer service representation, a woman, said “We’re having trouble getting your payment for your order.” I said

Alright. I’m on my way to work, so I’ll go to the bank and see what’s going on because I know that the money is there. I’ll call back afterwards; maybe there’s an issue at the bank.

So instead of going to the office, I went to the bank first. After waiting in the queue for a few minutes (rare), the bank teller (known as “cashier” in the United Kingdom) was ready for me. I explained the situation, she checked my account and said

Everything’s fine. You have more than enough to cover the order.

I said

Would you mind if I called (grocery store) in front of you to see what happens? For some reason, my order isn’t going through.

There were very few people in the bank (rare) so she let me go ahead.

I called customer service & spoke with a different representative. I explained the situation, requesting that he attempt the order again. He tried it and the order didn’t go through. He said (something to the effect of)

It’s isn’t going through. You don’t have enough money, so you need to go to your bank and see what’s going on.

I said

Sir, I’m in the bank now standing in front of a cashier who already checked my account, and there’s more than enough to cover the order. Please try again.

He tried again and said

It’s not going through. You don’t have enough money. It’s not a problem on (grocery store’s) end.

I repeated myself again and added

It has to be on your end. I’m telling you, the cashier is showing me the computer screen with my account information as we speak and there is more than enough to cover it. You can even speak to her if you’d like.

(By this time, she was speaking loud enough for him to hear that the account is fine and that it has to be on [grocery store’s] end and not the bank’s end.)

He stated that it wasn’t necessary because it was the bank’s fault and “the bank needs to fix the problem, not (grocery store).” I asked to speak with a manager or supervisor, and he said that no one was available (liar).

By this time I was late for work, annoyed & hungry since I didn’t have breakfast, and pissed that I wouldn’t have groceries because my refrigerator was close to bare. I also had a strict exercise schedule after work so if I had to go to the store myself, it threw a wrench into my after-work plans. So I let him have it nice & loud. (That’s also the day that I realized the strength of my New York City accent and boy, did it come out that day.) I can’t remember every word, but it went something like this:

I’ve lived here for a year. I’ve ordered groceries from this store ever since I moved here. I’ve given you my business each month without fail, and this is how you wanna treat me? I told you for the hundredth time that I’m in the bank in front of a cashier and the money is there, I asked you to let me speak with a supervisor and you said no, and you refuse to bend. You refuse to consider that (grocery store) have the issue, not me. So you know what? Cancel my order and my account. I’ve had it. You’ve lost another customer.

He said “Okay.” and I hung up on him. Friggin’ jerk.

I thanked the teller, apologized for being loud in the bank (she understood), and went to work. I told my co-workers what happened and while they found it amusing, they also found it annoying. I didn’t know that customer service in this country was so… lacking.

Coming from the United States, I’m used to better customer service overall; some representatives even brown-nose when it’s unnecessary. I salute good customer service representatives because I know the nonsense they have to deal with – rude & downright disgusting customers, terrible pay, sometimes no health or vacation benefits & terrible bosses/employers. I’ve worked in customer service as a teller & in other capacities and know how bad it is. I’ve walked away from a few customers in the past – didn’t wanna catch a case. 😐

So, I “get” it. Customer service isn’t the best job to work in. Been there, done that, the customer is not always right. I also understand, having been to European countries, that Europe’s overall culture isn’t into customer service that brown-noses like the U.S. But no matter the country, representatives should offer a level of service such that the customer is helped as much as possible. That level of service is lacking here overall; even native Britons complain about it. (I’ve heard that France is worse.)

I doubt that it’ll ever change and that’s fine. I don’t have to like it but I’m used to it. I’ve written this rant for wanna-be expatriates and/or travelers: no country is perfect, including so-called First World countries. You’ll run into annoyances like this sometimes. You don’t have to totally assimilate into the adopted country’s culture, but understand that some things are standard & may never change. Figure out ways to deal or return to your home country.

Epilogue: I e-mailed a complaint to the store. A woman e-mailed me and her response was utter garbage – no apology for her colleague, no request to stay with the store, no offers to make me reconsider leaving the store – nothing. That evening, I skipped the gym and went food shopping at another store. I order online from the new store instead & haven’t had any issues since. I also found out that the former store is a Wal-Mart affiliate. Now it all makes sense. 😐

Does anyone have any annoying customer service stories? What’s customer service like in your adopted country? Do you prefer customer service in your home country, or is it better in your adopted country?