Well, we didn’t see any balloons. :-|
I went to Bristol (Wikipedia link), United Kingdom for the first time with a photography Meetup group to see the Bristol Hot Air Balloon Fiesta. There were 6 of us – 5 of us went in the group leader’s car, while another member drove there on his own. Group leader let me sit in the front because of my injury, and on the way there, all of us (except group leader of course) fell asleep. It was a nice day as far as the weather & temperature – nice, sunny, blue sky, pretty warm. There were thousands of people, plenty of amusement park rides, and lots of food trucks & vendors all over the grounds.
Unfortunately, the wind was an issue. The Royal Air Force (RAF) did a group skydive, and it was obvious that the wind was quite strong. As a result, the organisers decided to cancel the hot air balloon part of the fiesta. We were very disappointed, and since none of us wanted to get on rides since we specifically came to photograph the hot air balloon evening/night programme, we decided to leave early.
So unfortunately, we didn’t get to see the fiesta or Bristol proper. I did, however, get a few shots of the RAF parachuting down. Check ’em out.
First things first, I want to apologize for not posting in a while. Along with being busy, I think that I’ve got writer’s block. Not cool at all, especially when I have drafts sitting in my folder; I tried finishing 1 draft but got stuck & decided to leave it alone for now. I won’t force the process though; hopefully I’ll be back to writing sooner than later.
Now that I’ve got that out of the way…
Happy Valentine’s Day 2012. Today isn’t just about romantic love. We need love every day in every way. While I’m not homesick, I wish I were near my family & friends to get & give hugs and kisses. :-) But it’s alright though because just like any other year, I won’t sit around sulking. Well… I’ll sit but not sulk. By the time you read this, I’ll be checking out some free live jazz with a few like-minded others. This is perfect for me because in the spirit of learning to take care of my Self, it reinforces how important my Self is daily & relaxing when my mind and/or body tell me to do so.
So single folks, enjoy today anyway. Non-single folks, here’s to hoping that this isn’t the only day that you decide to share love with your partner and everyone else.
Until next time (again, hopefully sooner than later), take it easy & take care of your Self. Bless.
Are you doing anything today
other than sitting around sulking & wishing for a date or a lay? Do you have any special rituals that you adhere to on this day, whether you’re single or not? Most importantly, how do you celebrate love on the other 364 days of each year?
One of the best inventions known to man is online grocery shopping. As someone who has a hectic job, no car (yet) or energy sometimes, this is a (lazy/tired/exhausted/working) woman’s dream come true. So once I got settled into my own flat, I took full advantage. I pick up items from the big-box versions of (online & non-online) stores when basic items run out or I need something quick, but most is online.
Most people in the United Kingdom get paid only once per month, so we’re careful with grocery shopping. While I don’t have a family to feed, I make sure that I have enough cash to buy food along with paying annoying bills. So I was quite annoyed a few months ago when I missed my grocery delivery from a certain store because of its terrible customer service.
I’d just been paid and, as usual, placed my grocery order. I thought that everything was fine until I received a text message from the grocery store (something to the effect of)
Please contact customer service as soon as possible at (phone number), otherwise today’s order is canceled.
Again, I don’t have a family to feed, but I have to eat just like everyone else. So even though I was on public transportation and hate talking on the phone in public, food is important so I called back. The customer service representation, a woman, said “We’re having trouble getting your payment for your order.” I said
Alright. I’m on my way to work, so I’ll go to the bank and see what’s going on because I know that the money is there. I’ll call back afterwards; maybe there’s an issue at the bank.
So instead of going to the office, I went to the bank first. After waiting in the queue for a few minutes (rare), the bank teller (known as “cashier” in the United Kingdom) was ready for me. I explained the situation, she checked my account and said
Everything’s fine. You have more than enough to cover the order.
Would you mind if I called (grocery store) in front of you to see what happens? For some reason, my order isn’t going through.
There were very few people in the bank (rare) so she let me go ahead.
I called customer service & spoke with a different representative. I explained the situation, requesting that he attempt the order again. He tried it and the order didn’t go through. He said (something to the effect of)
It’s isn’t going through. You don’t have enough money, so you need to go to your bank and see what’s going on.
Sir, I’m in the bank now standing in front of a cashier who already checked my account, and there’s more than enough to cover the order. Please try again.
He tried again and said
It’s not going through. You don’t have enough money. It’s not a problem on (grocery store’s) end.
I repeated myself again and added
It has to be on your end. I’m telling you, the cashier is showing me the computer screen with my account information as we speak and there is more than enough to cover it. You can even speak to her if you’d like.
(By this time, she was speaking loud enough for him to hear that the account is fine and that it has to be on [grocery store’s] end and not the bank’s end.)
He stated that it wasn’t necessary because it was the bank’s fault and “the bank needs to fix the problem, not (grocery store).” I asked to speak with a manager or supervisor, and he said that no one was available (liar).
By this time I was late for work, annoyed & hungry since I didn’t have breakfast, and pissed that I wouldn’t have groceries because my refrigerator was close to bare. I also had a strict exercise schedule after work so if I had to go to the store myself, it threw a wrench into my after-work plans. So I let him have it nice & loud. (That’s also the day that I realized the strength of my New York City accent and boy, did it come out that day.) I can’t remember every word, but it went something like this:
I’ve lived here for a year. I’ve ordered groceries from this store ever since I moved here. I’ve given you my business each month without fail, and this is how you wanna treat me? I told you for the hundredth time that I’m in the bank in front of a cashier and the money is there, I asked you to let me speak with a supervisor and you said no, and you refuse to bend. You refuse to consider that (grocery store) have the issue, not me. So you know what? Cancel my order and my account. I’ve had it. You’ve lost another customer.
He said “Okay.” and I hung up on him. Friggin’ jerk.
I thanked the teller, apologized for being loud in the bank (she understood), and went to work. I told my co-workers what happened and while they found it amusing, they also found it annoying. I didn’t know that customer service in this country was so… lacking.
Coming from the United States, I’m used to better customer service overall; some representatives even brown-nose when it’s unnecessary. I salute good customer service representatives because I know the nonsense they have to deal with – rude & downright disgusting customers, terrible pay, sometimes no health or vacation benefits & terrible bosses/employers. I’ve worked in customer service as a teller & in other capacities and know how bad it is. I’ve walked away from a few customers in the past – didn’t wanna catch a case. :-|
So, I “get” it. Customer service isn’t the best job to work in. Been there, done that, the customer is not always right. I also understand, having been to European countries, that Europe’s overall culture isn’t into customer service that brown-noses like the U.S. But no matter the country, representatives should offer a level of service such that the customer is helped as much as possible. That level of service is lacking here overall; even native Britons complain about it. (I’ve heard that France is worse.)
I doubt that it’ll ever change and that’s fine. I don’t have to like it but I’m used to it. I’ve written this rant for wanna-be expatriates and/or travelers: no country is perfect, including so-called First World countries. You’ll run into annoyances like this sometimes. You don’t have to totally assimilate into the adopted country’s culture, but understand that some things are standard & may never change. Figure out ways to deal or return to your home country.
Epilogue: I e-mailed a complaint to the store. A woman e-mailed me and her response was utter garbage – no apology for her colleague, no request to stay with the store, no offers to make me reconsider leaving the store – nothing. That evening, I skipped the gym and went food shopping at another store. I order online from the new store instead & haven’t had any issues since. I also found out that the former store is a Wal-Mart affiliate. Now it all makes sense. :-|
Does anyone have any annoying customer service stories? What’s customer service like in your adopted country? Do you prefer customer service in your home country, or is it better in your adopted country?